We’ve all read the research. Employee engagement directly effects employee performance. Now with our families and children in mind, above all other industries, wouldn’t we want to make sure our local hospital and healthcare workers are fully engaged?
Whether you work in a hospital or not, you have set foot in one sometime in your life. Maybe it was just day one for you but chances are there will be a second day. If there was ever a place where we want to believe employees are performing at their best, a hospital would be it.
Work environment and organizational support are critical to individual and organizational outcomes, especially in healthcare. How employees experience their work will manifest into either low or highly engaged groups. Knowing this, hospitals have the opportunity to positively impact the employee experience in all areas: from training and on-boarding, to their long-standing relationships with senior management.
When healthcare workers feel organizational trust is mutual, the result is an empowered feeling to execute on their job goals, and the hospitals commitment to high-quality care. When they feel they have the backup, support, and necessary equipment to help accomplish difficult tasks correctly, the patient wins, too.
“Without employee engagement, you’re never going to get the kind of ultimate patient experience you’re hoping for.” –Mike Packnett, CEO, Parkview Health
Forbes on healthcare
When Forbes wrote about Employee Engagement in Healthcare, they noted that: when employees are engaged—when they care—they give discretionary effort. When I ask hospital workers in any department how they can “see” signs of discretionary effort, the examples are endless:
- The engaged hospital worker who makes eye contact with all visitors and escorts lost family members to their destination
- The engaged care givers who never forget to wash their hands or check IV lines
- The engaged worker who noticed the yellow “fall risk” bracelet on a patient in the lobby and helped her back to her room
- The engaged care givers who listen, unrushed, as patients ask about their medications and discharge orders
- The engaged night-shift workers who are mindful of being quiet
- The engaged food service worker who ensures all meals are delivered while still hot
- The engaged nurses who always round on the hour
- Engaged care givers make fewer mistakes with the administration of medications
Employee Engagement matters for hospital performance. But where are the employers of choice starting? Find out more about how ElevatePoint can help your organization increase engagement and make your employees heroes!
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